Refer Summer 2016


Table of Contents

Proposal for the CILIP Information Services Group (ISG) to take a key role in the Knowledge and Information Management Special Interest Group (KIM SIG)

David Smith, Chair ISG National Committee

Where Did All the Information Go? Well at Least the Important Stuff

Paul Johnson, Staffordshire University

When You Don’t Want the Web to Forget You

Jonathan Eaton, London Business School

Google Just Gets to the Tip of the Iceberg: How to Get to the Gems in the Deep Web

Abe Lederman, Deep Web Technologies

The End of Print Reference Books: True or False?

Peter Chapman, Former Editor Refer

How to Protect Official Information From Being Amended

Donna Ravenhill, Dandy Booksellers Ltd

Online British Official Publications from the University of Southampton

Joy Caisley, Julian Ball, Matthew Phillips. University of Southampton Library

Recent Changes to Parliamentary Publishing in the UK

Steven Hartshorne, Secretary of SCOOP

User Experience in Libraries: Can Ethnography Help?

Helen Edwards, Editor Refer

My Library School Experience – What a Journey: Part 1

Simone Charles

 Refer: the journal of the Information Services Group of the Chartered Institute of Library and Information Professionals (CILIP), is published three times a year and distributed free to members of the Group.

 Editor: Helen Edwards

Editorial team: Lynsey Blandford, Ruth Hayes

Cover Design: Jonas Herriot

Contact: Helen Edwards 07989 565739;

Copyright © The contributors and the ISG 2016

Online edition

The ISG Reference Awards 2016 will take place on 9 November 2016 at CILIP HQ

ISG Regional Groups hold a number of events. Details can be found at:




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