Answering Enquiries: An Updated Edition Of A Classic

Jonathan Cowley, Cardiff University

First published in 1996 and now in its seventh edition, Successful Enquiry Answering Every Time by Tim Buckley Owen (Facet Publishing, 2017) remains an indispensable guide for information professionals.

The author states that the book first appeared “when the internet was little more than a demonstration project, and the fax and microfiche were far more widely used than e-mail or the cloud”. As technology has rapidly progressed, so have the skills needed to answer research enquiries, and this is reflected in the book’s content.

Improvements in speech recognition software mean that searches on mobile devices can be made faster than ever. The author highlights that far from making the roles of information professionals worthless, this raises the skill stakes: “We now use the same tools as our users – so our job is to use these tools much more efficiently”. This means increasing our skill set, thinking analytically and creatively about research queries and providing a value-added answer.

Buckley Owen provides a clear framework to follow, guiding the reader clearly through each stage of answering a research enquiry. This starts with clarifying exactly what information the person needs and when they need it by – and how to ask the correct questions to get this information. Although this step may seem obvious, it is surprising how often even the researcher is not sure exactly what information you are looking for. As the author emphasises, the possibilities of going off on an incorrect tangent are endless and can result in wasting both your time and that of the enquirer.

The book then moves onto strategies for thinking in depth about the enquiry. This thinking and planning time is crucial to avoid fruitless searching using unsuitable resources. I found the advice to visualise the perfect answer in your mind’s eye particularly useful, as this really helps to narrow down the options of where to begin looking.

A further strategy discussed is smarter searching – maximising your search efficiency and making sure your sources are reliable. The author includes useful strategies for skim reading to find pieces of relevant information for your enquiry. A useful chapter on lateral thinking provides advice on how to proceed with complex enquiries where you reach a dead-end and need a “Plan B”.

Once you have answered the enquiry, the book looks at how to communicate your results in the most effective manner, creating a well-presented answer which is clear and concise. As the author states, this added value when presenting your answer will inspire confidence in your abilities and demonstrate your professionalism.

A number of enquiry examples are used consistently throughout the book, which help to illustrate how the techniques work in practice for a wide variety of questions.

The book provides invaluable guidance for staff answering enquiries in public, school or academic libraries. The research skills highlighted would also be applicable for resolving issues in a wide range of other roles, from small specialist organizations to large scale contact centres.

Successful Enquiry Answering Every Time

Tim Buckley Owen

Facet Publishing, 2017

ISBN: 9781783301935

 

K & IM Refer 33 (3), Winter 2017

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“One Stop Shop” For All Parliamentary Information

Donna Ravenhill, Public Information Online

 Ironically, in the digital age of supposedly easily accessible publications, it has actually become harder to find a full set of Parliamentary Papers now than it was 100 years ago.

Dandy Booksellers publish all Parliamentary Papers in hard copy and supply them electronically on Public Information Online (PIO) www.publicinformaitononline.comwhere you can cross-search all the parliamentary papers by keywords.

Since the disappearance of Parliamentary information from the TSO daily list, it has become more difficult to keep an eye of everything that is published. We have to monitor:

http://www.parliament.uk/

http://www.parliament.scot/

http://www.niassembly.gov.uk/

http://www.legislation.gov.uk/

https://www.gov.uk/government/publications

for official documents, e.g. Command Papers, Acts, annual reports etc. This should be the only place that needs to be monitored if the guidance set by the Government Digital Service is followed correctly:

https://insidegovuk.blog.gov.uk/2016/01/19/publishing-official-documents-the-right-way/.

Unfortunately, this is just guidance. Government departments choose to publish official documents in different ways, which means documents do not appear on gov.uk nor are they included in the TNA list of official documents. We monitor various different resources to pick up these anomalies.

TNA advise us to monitor the Votes and Proceedings. This lists the events and decisions of the day, including the results of any divisions, any papers presented or committees appointed. This is not an easy task for the following reasons:

  • Not all papers are listed in the V&P on the day they are published.
  • It is not always obvious what type of paper to which the record refers.
  • There is no logical order. House of Commons papers could be listed anywhere within the V&P.

The Dandy Weekly List and the Public Information Online daily feed is now the most comprehensive source of tracking all parliamentary publications available.

Do you miss the bound volumes of Hansard? Often essential because of the indexes, we have continued to print/bind them and have now published up to:

HOC Official Report 6th series bound Vol 620 (to 24 Feb 2017)

HOL Official Report 5th series bound Vol 772 (to 8 Nov 1968)

We are continuing to work on our electronic archive and have nearly completed all the Standing Committee Debates going back to 1919, e.g.:

War Emergency Laws (Continuance) Bill Standing Committee C 12th November – 17th December 1919

These debates are rare in hard copy and only available electronically on Public Information Online.   Currently, our Bill Tracker goes back to the 1950s, where you can choose any Bill, track the different stages, view historical debates and see the documents associated with your Bill. Here you can search for keywords within them and order results chronologically, alphabetically or by type of document. You can export or save your search results to use at a later date.

PIO also includes the Civil Service Yearbook, the indispensable directory for anyone who needs to find information on the structure, department and key personnel of the Civil Service. This information is updated daily and the archive goes back to the 1960s.

The ongoing digitisation on PIO includes:

Defence

e.g.
Army List 1969-2014

Air Force List 1970-2013

Navy List 1974-2014

Statistics

e.g.

Annual Abstract of Statistics 1935 (No. 84) – 152
Regional Trends 1981 (No. 16) – 2011 (No. 43)
Regional Statistics 1975 (No. 11) – 1980 (No. 15)
Abstract of Regional Statistics 1965 (No. 1) – 1974 (No. 10)
Social Trends 1970 (No. 1) – 2011 (No. 41)

Catalogues

HMSO Annual Catalogues – 1922- 1995.

If you would like a free trial to

https://www.publicinformationonline.com/home

please email us at info@publicinformationonline.com or call on 020 7 624 2993.

K & IM Refer 33 (3,) Winter 2017

 

Request For Feedback: The UK Web Archive

 Jason Webber, Web Archive Engagement Manager, The British Library

 The UK Web Archive beta.webarchive.org.uk/ has a new user interface! Please try it and give us your feedback by completing the short survey at www.surveymonkey.co.uk/r/ukwasurvey01 . There are several new features:

  • For the first time you can search both the ‘Open UK Web Archive’” and the ‘Legal Deposit Web Archive’ from the same search box. The Open UK Web Archive was started in 2005 and comprises approximately 15,000 websites that can be viewed anywhere. The Legal Deposit Web Archive was started in 2013 and comprises millions of websites but these can only be viewed in the Reading Rooms of UK Legal Deposit Libraries.
  • We have improved the search and have included faceting so that it’s easier to find what you are looking for
  • A simple, clean design that (hopefully) allows the content to be the focus
  • Easily browsable ‘Special Collections’ (curated groups of websites on a theme, topic or event, including Brexit, the EU Referendum and the 2015 and 2017 General Elections)

K & IM Refer 33 (3). Winter 2017

 

 

K & IM Refer Autumn 2017

Journal of CILIP’s Knowledge and Information Management Group 33 (2), Autumn 2017

Table of Contents

 CILIP Conference 2017

Alexandra Green, Achilles Information Ltd

 Time To Be Involved In Knowledge Management!

Dion Lindsay

Supporting Citizens With Protecting Their Privacy Online

Aude Charillon, Newcastle Libraries

 Smart Collaboration And Collaborative Technology Platforms

Helen Edwards, Editor K&IM Refer

The Global Voice Of The Profession: Personal Reflections From IFLA 2017

Ralph Adam

Taxonomy Boot Camp Preview

Katherine Allen

A Reference Librarian You Will Have Missed: A Birthday Tribute To Charles A. Toase

Diana Dixon

Report Of The SCOOP Meeting Held On Wednesday 13th September 2017

Steven Hartshorne, Secretary SCOOP

 News And Views

Diary Dates

 Taxonomy Bootcamp

17 & 18 October 2017 Olympia London

http://www.taxonomybootcamp.com/London/2017/

(25% discount for CILIP K&IM members)

 CILIP Knowledge and Information Management Briefings Cybersecurity for Knowledge and Information Professionals

19 October 2017 at CILIP HQ

 K & IM Reference Awards

Awards will be presented by Ayub Khan, Vice President CILIP 2017

8 November 2017 17:30 – 19:30 at CILIP HQ

https://www.cilip.org.uk/knowledge-information-management-group/about/awards

 K&IM Information Law Update in association with Naomi Korn Copyright Consulting

13th November 1pm – 5.30pm, CILIP HQ, Lond

Event booking at https://www.eventbrite.co.uk/e/kim-information-law-update-tickets-37774163540?aff=es2

K & IM Refer: the journal of the Knowledge and Information Management Group of the Chartered Institute of Library and Information Professionals (CILIP), is published three times a year and distributed free to members of the Group.

Editor: Helen Edwards

Editorial team: Lynsey Blandford, Ruth Hayes

Cover Design: Denise Carter

Contact: Helen Edwards 07989 565739; hogedwards@gmail.com

Copyright © The contributors and the K & IM SIG 2017

Online edition https://referisg.wordpress.com

 

ISSN: 0144-2384

 

 

CILIP Conference 2017

Alexandra Green, Achilles Information Ltd

 

Launch of the Knowledge and Information Management SIG at the CILIP Conference, Manchester July 2017

As a relatively new member of CILIP, I was very pleased to be awarded the Knowledge and Information Management Group bursary to attend the CILIP Conference in July. I was especially pleased that the conference was to be held in Manchester where I was at university. It was good to be back in the city, and catching the bus down the Oxford Road brought back many happy memories, although reconciling familiar landmarks such as the Main Building and the Whitworth Hall with the many new university buildings and facilities took a moment or two. The programme was packed full of interesting addresses, seminars and workshops, with something for everyone whatever their specialism in the information profession and whatever stage their career is at.

After the welcome to conference by Nick Poole, Chief Executive of CILIP, the first keynote speaker, Dr Carla Hayden, Librarian of Congress, described her career journey from starting as a children’s librarian to overseeing the world’s largest library, with 164 million items and shelf space stretching for 832 miles. Dr Hayden emphasised that one of her main objectives at the Library of Congress was to ensure that, despite its grandeur and role as custodian of collections of national and international importance, it was a welcoming and accessible place fulfilling a key role in public service.

‘Using Data and Information’ was the title of a seminar which I was particularly looking forward to, with speakers choosing interesting analogies to highlight the importance of data and appropriate ways to manage it. Caroline Carruthers of Network Rail described data as ‘the blood of an organisation’ – we don’t realise how important it is until it stops working. She applied the principles of CBT to help companies move away from hoarding information and changing their attitude to data. Jeremy Foot in ‘Big I, little T: Thinking information before technology’ used the example of a new filing system to illustrate that information is the reason why we employ technology, and problems are not solved by innovative technology; rather, they are solved by better information management. Jez Clarke and Nick Venn of Eden Smith data consultancy gave a roundup of the changing face of the data and information management climate and the skills which are needed for professionals in the area.

After a much-needed and delicious lunch, the second keynote address was given by Luciano Floridi, Oxford Internet Institute’s Professor of Philosophy and Ethics of Information, and an eminent writer and speaker in these areas. In a fast-paced and challenging session ‘Fostering the Infosphere’, Professor Floridi spoke about the power of information in a digital age and the place of information professionals in ensuring that access to information is not controlled by an elite. He finished his lecture saying ‘Library and Information Science does not just take care of the past for the present; it also takes care of the present for the future’.

Copyright: the card game’ https://copyrightliteracy.org/resources/copyright-the-card-game/provided a change of activity. Around thirty delegates played a truncated version of a game designed by Chris Morrison and Jane Secker as a teaching resource in the important but often dry subject of copyright. We were presented with scenarios covering the four areas of copyright: copyright works, usages, licences, and exceptions. Working in groups we applied the principles of a particular area to different types of works. Points were awarded and even prizes! It was a good introduction to what is an innovative and well-designed resource that is adaptable to a wide range of diverse types of staff and students.

These days, no event is complete without cake, and the official launch of the Knowledge and Information Management Group, as the newest of CILIP’s Special Interest Groups, was no exception. Specially decorated cupcakes, accompanied by personal accounts of the importance of knowledge and information management in members’ roles and careers, rounded off the afternoon session.

The programme continued into the evening with tours of the recently redeveloped Manchester Central Library and a reception at the Museum of Science and Industry, which was a wonderful opportunity to network although the acoustics of the cavernous former Liverpool Road railway station, where the museum has its home, sometimes made conversation difficult!

The second day of the conference was equally interesting and stimulating. Moving closer to home, the keynote address was given by Neil MacInnes, Strategic Lead – Libraries, Galleries and Culture at Manchester City Council. He spoke about the ambitious project to transform Manchester Central Library as well as the ambitious renewal programme for libraries throughout the city. He emphasised how the library service could be a force for good in encouraging social mobility, equality and diversity, and that small local libraries were an equally important partner in this as the flagship Central Library.

The Managing Information seminar gave a range of speakers the opportunity to speak about some recent work and forthcoming developments in this area, in the private sector, the NHS and standards and governance. Ceri Hughes, Director, Head of Knowledge Centre of Excellence spoke about the importance of inspiring and delivering a learning culture in organisations. It was announced that KPMG and CILIP will be collaborating on a revised and updated edition of Information as an Asset: The Boardroom Agenda, which was originally written in 1995 by a committee under the chairmanship of Dr Robert Hawley. The report recommended that senior executives treat information as an asset in the same way as other physical or monetary assets. In echoes of the Using Data and Information seminar the previous day, we were reminded that information science and information technology are different disciplines; technology is not the answer to managing information. Sue Lacey Bryant, Senior Advisor, Knowledge for Healthcare, Health Education England (HEE) and Louise Goswami, Head of Library and Knowledge Services Development, HEE, Kent, Surrey and Sussex presented the Knowledge Management framework and accompanying toolkit. They showed how adopting best practice in Knowledge Management can improve outcomes and efficiency in healthcare. Although designed for the NHS in particular, the goals and associated activities in the framework could easily be adapted to other contexts. Nick Milton of Knoco Ltd then led us through the dichotomy of ‘knowledge’ and ‘management’, through a spectrum which goes from ‘tacit knowledge’ to ‘information’, with a ‘grey zone’ where knowledge and information overlap.

There were many other sessions covering a vast range of topics, some quite theoretical, some sharing examples of best practice in various fields, and some immensely practical, offering solutions to specific situations from service design to careers advice. It was a very intensive two days, but a conference which reinvigorated my interest in information and its power in modern business and everyday life.

 

K & IM Refer 33 (2), Autumn 2017

Time To Be Involved In Knowledge Management!

Dion Lindsay

Dion Lindsay

 There has not been a better time in the last 10 years to be involved in knowledge management than now. Across many sectors, employers are reawakening to the fact that KM is a worthwhile way of developing creativity in their organisation and maximising the value of what their staff know.

HM Government has published its Knowledge Principles for Government and the NHS is making great efforts led by Health Education England to strengthen Knowledge Management in the Library and Knowledge Services of each Trust. In the private sector, after a slow-down in interest in Knowledge Management from 2005 to 2015, there is renewed talk of managing knowledge as an asset; and with KPMG and CILIP reviving Sir Robert Hawley’s committee publication on Information as an Asset: The Boardroom Agenda (1995), a similar approach for managing knowledge as an asset cannot be far behind. It reflects the revival of interest in knowledge management that in 2018 the British Standards Institute plan to adopt, as its first UK standard on KM, ISO 30401 Human resource management — Knowledge management systems – Requirements. 

Which kind of knowledge management is your kind?

In the midst of this revival of interest, library and information professionals will be looking for sources of guidance on knowledge management. And at first glance they will not be disappointed – three substantial books on KM have appeared in the last year! Nick Milton and Patrick Lambe had The knowledge manager’s handbook published by Kogan Page in 2016, as ”a step by step guide to embedding effective knowledge management in your organisation”. A short time later, Anthony Rhem’s Knowledge management in practice was brought out by CRC, and Guy St Clair’s Knowledge services: a strategic framework for the 21st century organisation was published by De Gruyter.

Between them, the 3 books amount to just shy of 1000 pages of encyclopedic information on the what, why and how of knowledge management. As a consultant with, some would say, the luxury of reading all of them, I am extremely grateful to all four authors – they fill gaps in my understanding, and provide many new perspectives on how to conduct organisation wide KM initiatives: there are plenty of “ahah!” and “of course!” moments in each of them.

But what is the time pressured, yet interested, library and information professional to do with such a cornucopia?

The first thing to notice is that all three deal with knowledge management as an organization-wide programme, with little to help librarians or information managers identify an element of knowledge management that they can experiment with – perhaps to test whether their team has the aptitude to lead knowledge management in their organisation, or to offer their board of directors a low-cost demonstration of some of the power of KM.

If that is the practical level of knowledge management that interests you for now, you are probably better using Chris Collison and Geoff Parcell’s Learning to fly : practical lessons from some of the world’s leading learning organizations (2004), which provides a more pragmatic, smaller scale, less stringently systematic approach. When I was a knowledge manager for the Motor Neurone Disease Association and later for the General Social Care Council, I found that I could gain rapid success for recognizably KM techniques, such as communities of practice and after action reviews, by following their guidance and checklists at both of these very different organisations.. The problem of course is that the last edition is 13 years old – and a lot has happened, in artificial intelligence and data management particularly, which impacts on the relationships tyro knowledge managers can expect to find as they experiment away.

That Milton and Lambe, Rhem, and St Clair are less pragmatic than Collison and Parcell is not a criticism of course – their legitimate goal is to describe how thorough Knowledge Management or Knowledge Services programmes implemented fairly stringently across an organisation can manage existing knowledge, encourage a culture of creativity and sharing, and to some extent proof it against future uncertainties. Within this strategic context, St Clair is perhaps closest to home for librarians and information professionals. He advocates a synthesis of information management with knowledge management and strategic learning which gives LIPs an identifiable stake in the leadership of such programmes.

Milton and Lambe, and Rhem are particularly generous with case studies; if you want to prepare for discussions at work about strategic knowledge management with an eye to your library or information unit leading at least part of it, and can recognize your sector in the contents pages and indexes that are available in the LOOK INSIDE! feature on their Amazon pages, you might be better spending time with these two. Oil and gas, telecoms, law, health care, research institutions, financial services and insurance are all well represented.

Most people will find St Clair ‘s Knowledge services the most readable and thought provoking: it is part of De Gruyer’s Current Topics in Library and Information Practice. It’s not a light read, but I did find the thinking aligned with what forward-thinking librarians and information managers tend to wonder about – particularly what might be possible if creative partnerships with other services in the organisation can be made to work.

So my recommendations?

What’s coming up for Knowledge Management?

The three books I’ve listed are all about what knowledge management looks like now, and what knowledge services could be in current organisations. If the programmes for the premier KM and IM conferences this Autumn are any indication, here are four things which knowledge management will be concentrating on with renewed intensity soon:

  • Knowledge sharing for addressing the world’s problems. It’s not just that knowledge cafes provide such a potent ethos for discussing societal problems. Social media and mobile technologies make it so much easier to share significant events and ideas in real time.
    • Nicole Mathison of EY was talking at Knowledge Management Australia last month about “Surviving and thriving in a disrupted world: an exploration of the role of knowledge practices”
    • This year’s European Conference on Information Systems was headlined “Information systems for a smart, sustainable and inclusive world”
  • Knowledge management for better government. Of course it’s not just the UK government service that is hoping better use of knowledge will help public servants to be as creative as they need to be in the modern world
    • The theme for the US Digital Government Institute 930 conference in September is “Federal, State and Local Knowledge Management professionals have been working on turning information into knowledge since the 1990s…The benefits [should] result in improved communications, operations, decision-making and agency mission capabilities”
  • The role of KM in decision-making. New data and forms of analysis make it possible to analyse exactly what part knowledge plays in decision making, for better or worse
    • Does knowledge management enhance decision-making speed? ask Giampaoli and Ciambotti at the European Conference on Knowledge Management in Barcelona 7-8 September
    • Joan Baiget is leading a discussion on the intriguing topic of wisdom management at the same conference!
  • Knowledge engineering and artificial intelligence. Ontologies will be used in new and creative ways in this new area
    • The Knowledge Science, Engineering and Management Conference in Melbourne focussed this August on formal semantics and formal logic
    • Watch out for the programme of the International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management due to be held in Funchal in November (IC3K 2017)

So all told, 2017 is a great time for knowledge management! Thinking and writing is richer than it has been for a long while, and with the speed of take-up these days, the questions that are being asked at technical conferences today, may be of vital concern to your organisation first thing tomorrow!

Biographical Note

Dion Lindsay has a wealth of experience introducing knowledge management programmes into organisations. He worked as a government librarian until 2001, and then in a number of roles in the charity and regulatory sectors before becoming a consultant and trainer for Real Knowledge Management (DLC Ltd). He blogs at https://nkmtblog.wordpress.com/ and tweets @dionl

 

K & IM Refer 33 (2), Autumn 2017

Supporting Citizens With Protecting Their Privacy Online

Aude Charillon, Newcastle Libraries

All the technology around us – cameras, phones, our internet use, online communications, etc. – collects data about us. For example: most of us carry a smartphone around all the time. How many of us are fully aware that if the GPS is on, our phone company can pinpoint where we are with an accuracy of 5 to 8 meters? If the phone company knows, who may also have access to our location data? Are we comfortable with this situation? Would you change your behaviour and turn off your GPS when you don’t use it now you know this, or would you decide the convenience outweighs the disadvantages?

Privacy is about choice. As citizens, we need to be aware of this situation to be able to make informed decisions about whether we want to protect some of our data, and how much effort we are ready to put into protecting our privacy. Once we have the facts we also need the skills: we need to know about tips and tools available to help us protect our information.

Libraries defend people’s rights

I believe that libraries exist to defend people’s right to enrich and improve their own lives, their environment and society. We library and information professionals make this happen by facilitating access to and the sharing of information, knowledge and culture.

In many sectors, library and information professionals already devise and deliver digital skills training, ranging from a basic introduction to computers to searching online resources effectively. Knowing how to protect one’s privacy online is part of those digital literacy skills everyone should have; that’s why at Newcastle Libraries we have started looking into how we could best help our citizens.

Learning about privacy issues and tools

Our team’s awareness of privacy issues originally came from reading technology articles or from initiatives in libraries in other countries such as France or the USA. American librarians have created very useful materials that are a good place for us in the UK to start learning – I would particularly recommend the Library Freedom Project[1] and the Data Privacy Project[2].

In Scotland, the Scottish PEN has also been delivering “Libraries for privacy: digital security workshops” with support from CILIP Scotland and the Scottish Library and Information Council. I was able to attend one of those workshops, which inspired me to create a short training session for colleagues at Newcastle Libraries[3]. I initially ran two sessions for librarians and senior managers in March 2017, and will be rolling it out to as many staff as possible this autumn. The first two sessions included time for us to discuss and decide what we wanted to do in our service regarding online privacy.

Initiatives for citizens

We wanted to offer information and training about protecting one’s privacy online to local citizens. In 2016 we had already co-organised two cryptoparties[4]; we decided we should host some more. A cryptoparty is an informal gathering of individuals to discuss and learn about tips and tools for privacy and security in our digital world. We co-organised ours with local members of the Open Rights Group[5] who have the relevant technological knowledge that we might lack(!), in partnership with the same individuals; our next cryptoparty will take place in November.

We have also noticed that cryptoparties tend to attract citizens who are already aware of privacy issues. How do we reach out to those who do not (yet) have that awareness? It is something that we are still exploring. One idea we want to implement is to include privacy among the topics covered in our digital skills sessions, but we are also trying to find other ways to, in a way, talk about privacy in a skills session without first telling people that we are.

Standing up for citizens’ privacy

With Newcastle Libraries colleagues we felt that we could not be teaching citizens about tools to protect their privacy on the Internet and yet say: “By the way, this does not apply when you are using library computers or services”! We want to offer our computer users an Internet browser with enhanced privacy features – ideally, this would be Firefox with DuckDuckGo[6] as the default search engine plus add-ons such as HTTPS Everywhere[7] and Privacy Badger[8]. I would love for us to offer Tor Browser[9] or even for the library to be a Tor relay[10]; however, I thought asking first for Firefox would be a lot less controversial… We are in conversation with our IT department; they have objections but these are about the practicalities of applying updates to the Firefox browser, which they cannot manage centrally like they currently do for Internet Explorer and Google Chrome.

An easier thing we can and will do is to be more transparent to citizens about how their information is handled when they use Newcastle Libraries services. When you use a library computer, you should be aware that our IT department records which websites you visit and that this information is kept for 12 months. When you use our e-books platform, we should tell you before you login what our supplier does with your data. It may take some time but it is relatively easy for us to add this kind of information on our website and other materials.

Once we start with this work, we can review what we record – should we really be keeping your browsing history for this long? What is it used for; are we legally obliged to do so? Regarding third-party providers of library services, we should be requesting that they take steps to protect your data to our standards.

In truth, what we need is a privacy policy – the American Library Association Office for Intellectual Freedom has some fantastic information and templates[11] adapted to the US context but that still gives us some useful pointers. Privacy terms and policies is a bigger piece of work but it is one we can build one chapter at a time, in order to support citizens with protecting their privacy online.

[1]          Library Freedom Project https://libraryfreedomproject.org

[2]          Data Privacy Project https://www.dataprivacyproject.org

[3]          Available at: https://frama.link/ToonLibsPrivacyTraining

[4]          More details about our first cryptoparty can be found in my write-up for The Informed http://theinformed.org.uk/2016/06/cryptoparty

[5]          Open Rights Group advocates for digital rights on behalf of citizens https://www.openrightsgroup.org

[6]          DuckDuckGo, “the search engine that doesn’t track you” https://duckduckgo.com

[7]          “Extension that encrypts your communications with many major websites, making your browsing more secure” https://www.eff.org/https-everywhere

[8]          “Privacy Badger blocks spying ads and invisible trackers” https://www.eff.org/privacybadger

[9]          Tor Browser https://www.torproject.org/projects/torbrowser.html.en

[10]          “What is Tor?” | EFF https://www.eff.org/torchallenge/what-is-tor.html

[11]          ALA OIF Choose Privacy resources https://chooseprivacyweek.org/resources

 

K & IM Refer 33 (2), Autumn 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[1]          Library Freedom Project https://libraryfreedomproject.org

[2]          Data Privacy Project https://www.dataprivacyproject.org

[3]          Available at: https://frama.link/ToonLibsPrivacyTraining

[4]          More details about our first cryptoparty can be found in my write-up for The Informed http://theinformed.org.uk/2016/06/cryptoparty

[5]          Open Rights Group advocates for digital rights on behalf of citizens https://www.openrightsgroup.org

[6]          DuckDuckGo, “the search engine that doesn’t track you” https://duckduckgo.com

[7]          “Extension that encrypts your communications with many major websites, making your browsing more secure” https://www.eff.org/https-everywhere

[8]          “Privacy Badger blocks spying ads and invisible trackers” https://www.eff.org/privacybadger

[9]          Tor Browser https://www.torproject.org/projects/torbrowser.html.en

[10]        “What is Tor?” | EFF https://www.eff.org/torchallenge/what-is-tor.html

[11]        ALA OIF Choose Privacy resources https://chooseprivacyweek.org/resources