K & IM Refer, the Journal of the Knowledge and Information Services Management Group of the Chartered Institute of Library and Information Professionals (CILIP), is published three times a year and distributed free to members of the Group.
Editor: Helen Edwards
Editorial team: Lynsey Blandford, Ruth Hayes
Contact: Helen Edwards 07989 565739; hogedwards@gmail.com
Copyright © The contributors and the ISG 2014
ISSN: 0144-2384
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